All queries relating to the costs of your pet’s treatment should be discussed with the Veterinary Surgeon at the initial consultation and arrangements can be finalised with reception after your initial consultation.

Please appreciate that any estimates given to you by the Veterinary Surgeon are estimates only and the cost of treatment can change depending on what extra medication or treatment your pet may need. Our Veterinary Surgeons work with your pet’s best interest at heart at all times and no two pets are the same.

If you do not have insurance or your policy does not cover the full cost of the treatment of your pet, and you are not able to meet the costs in one payment, we may be able to help you spread your payments through the service of a third party payment plan provider subject to you meeting their credit requirements.

This service can be made available if requested in good time before treatment takes place. Applications will often return an answer very quickly, but depending on your financial circumstances the process can take several days. Terms and Conditions apply. Please ask one of our receptionists or call our Head office on 01920 822895 option 2 followed by option 1.

If you do not have insurance, you may be required to pay a 50% deposit of the estimated costs at the time of your initial consultation; the balance is then due on the collection of your pet.

You are required to sign a consent form for the treatment of your pet. This form contains a clause that specifies that you are responsible for any of our fees and costs of your pet’s treatment. If you are insured and we have agreed to do a direct claim for you but there are costs that do not get settled by your insurance provider, you remain responsible for settling those costs directly with us; this includes any ‘own excess’ that your insurance provider may deduct from their payment to us. In signing this consent form you agree to these terms and accept the liability.