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Coronavirus help & advice to animal owners

We are continuing to do all that we can to maintain your pet´s health in these extremely challenging circumstances. All our veterinary practices are still open for animals that need attention. Please contact us so that we can assess if your pet needs to be seen now, if we can deliver treatment remotely or if treatment can be delayed:


1. What should I do if my animal needs veterinary care?

In order to comply with the most recent government requirements, the number of clients seen face-to-face are being kept to an absolute minimum for at least the next three weeks. 

This means that we will only physically see your animal where in the judgement of the veterinary surgeon assessment and/or treatment is needed to maintain your pet´s health and welfare. 

In light of this, please do not attend your practice unannounced. Ensure you call ahead so that the practice can make an assessment of whether you need to attend in person or whether treatment can be delayed or dealt with via remote means. Please note we are offering online or telephone services during this time, so please check to see whether these could be of assistance to you.


2. What should I expect if I am asked to attend the practice premises for an appointment? 

We are trying to avoid unnecessary risk to you, and to our staff.

As such, please maintain at least a two-metre distance between yourself and others and follow government guidance on hand hygiene before, during and after your visit to the practice.

In line with government guidance limiting contact with others, you should ensure that only one person attends the appointment with your animal.

You should also be prepared to wait outside the practice or even in your car while your animal is examined to ensure safe distances are maintained. The consultation with you may then take place over the telephone.


3. Will our practices be offering vaccinations in this period? 

During this period, our practices will be offering routine vaccinations, such as annual boosters, when your vet feels this is appropriate. Please contact us so that our team can assess if your pet needs to be seen or if the vaccination course can be delayed:

In this case, as always, veterinary judgement is paramount and your vet will need to weigh the risk of leaving an incomplete course against the ability to see the animal whilst maximising social distancing.


4. What if I am self-isolating and my animal is unwell? 

Do not attend your veterinary practice if you are self-isolating.

You should call the practice so that an assessment can be made as to whether your animal requires urgent or emergency treatment and needs to be physically seen, or whether treatment can be delayed or carried out remotely (i.e. over the telephone or online).

You should also inform the practice that you and your household are self-isolating.

If you are advised that your animal should be physically seen, you should make arrangements for another person (not from your household) to take your animal to the practice.

If this is not possible, please inform the practice so that alternative arrangements can be made if possible.


5. What can I do now? 

Review the information available in this website regarding coronavirus and the services provided so you can plan ahead as much as possible.

Think about what you would do in the event that your animal requires urgent or emergency care in the coming weeks and identify any family, friends or neighbours that might be able to assist if you are unwell or self-isolating.


6. Where can I find helpful advice? 

The UK government has recently published advice for people with animals. 

We will continue to review and update this page as the coronavirus outbreak develops.

If you have any questions, please contact us directly.


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