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Claims Administrator

The Role

We have an exciting opportunity for a Claims Administrator & Accounts Assistant to join our head office for maternity cover. This is a flexible role which has hours negotiable. Based in a rural office in Braughing with a small friendly team.


The salary for this role is negotiable.

About Us

Walton Lodge Veterinary Group Ltd was co-founded in September 2000, by Helen Lee BVSc, MRCVS & her partner Rodney Pugh. Helen Lee is the senior Veterinary Surgeon at Walton Lodge and Helen qualified from Bristol University in 1984 and has worked in Hertfordshire since 1985 as a small animal Veterinary Surgeon. Walton Lodge Veterinary Group aim to provide a high quality, friendly, caring service to our clients and their pets. We understand that pets are part of the family and therefore deserve the best treatment possible. Our team of experienced and very capable Veterinary Surgeons and Veterinary Nurses aim to provide the highest quality of care for our client’s pets. Walton Lodge has six surgeries which are situated in Bengeo, Bishop's Stortford, Harlow, Hoddesdon, Stevenage, and Ware.

Our Hoddesdon surgery is where our 24-hour emergency on-call care centre is located. This surgery has 24hour on-site nurse monitoring, to maintain all our clients’ pets care and needs. Our high standard equipment includes the latest in Digital Radiography technology, High-speed Colour Doppler Ultrasound scanners, DVD endoscopy, High-powered Dental Scalers and Polishers, ECG & Anaesthetic monitoring equipment. Walton Lodge is made up of a team of 8 experienced veterinary surgeons, 8 Registered Veterinary Nurses, 4 Student Veterinary Nurses and 11 Receptionists. We are a dedicated and diverse team with a range of knowledge held amongst us.

Applicant Requirements

We are looking for an experienced administrator ideally with veterinary knowledge. Someone with good customer care skills and able to assist with debt, client accounts and insurance claims processing. The candidate should be organised and able to manage their own workload. You will be keen to work to our high practice standards and team ethos with good communication skills.

Benefits (subject to pro rata) 

•    4 weeks paid holiday not including bank holidays
•    Birthday leave
•    Discounted veterinary fees
•    Pension
•    Paid bereavement leave
•    Social events
•    Focus on employee wellbeing
•    Free flu jabs

As a BAME and LGBT+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer we are keen to hear from candidates with disabilities and long term health conditions, and would be happy to discuss any reasonable adjustments needed during the recruitment process.

If this position is of interest to you then please get in touch.